Current Opportunities

Director of Patient Services

    • Job Tracking ID: 512915-798401
    • Job Location: Philadelphia , PA
    • Job Level: Any
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: May 31, 2022
    • Years of Experience: 5 - 7 Years
    • Starting Date: November 17, 2021
    • FLSA Status: Exempt
    • Job Status: Full Time
    • Department: Operations
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Job Description:

Spectrum Health- a world-class community health center that proudly cares, values, and serves its community is in search of a dynamic Director of Patient Services who naturally care about, values, and are dedicated to world-class healthcare service delivery. If this describes you, come work your life's passion at Spectrum and earn your living where your heart is!

Nationally recognized as a Level-3 Patient-Centered Medical Home, the highest designation for health centers, Spectrum Community Health Center provides the highest level of care improving the health conditions and advancing health equity within our communities through the delivery of quality primary care, specialty, and social services.

We are the leading provider of world-class healthcare in our community providing quality, safe, and effective care in an efficient, equitable, and timely fashion. We serve as a model of success for the other Federally Quality Health Center.

About the Position:

The Director of Patient Service Operations is a key member of the Leadership Team at Spectrum Health Services (SHS), reporting to the Chief Operations Officer, assisting in the overall practice management operations of direct medical and dental services and implementation of health center operations policies. The Director of Patient Service Operations will coordinate the management of the practice sites to interface with the clinical and administrative systems on the development and implementation of operational policies and patient schedules. The Director of Patient Service Operations has overall responsibility for the planning, interpretation and delivery of world-class services within the framework of SHS’s mission and strategic plans.

Area of Responsibilities:

  • Registration and Checkout
  • Call Center Scheduling
  • Quality and Data Reporting for Service Operations
  • Community Outreach and Engagement
  • Marketing/Branding
  • Training and Development

Essential Functions Operations:

  • Directs and oversees the overall daily operations and management of the services provided for all health center sites.
  • Directs internal operations to achieve budgeted results and other financial criteria, and to preserve the capital funds invested in the organization
  • Assists staff with the implementation of departmental goals, policies, procedures, and reporting tools through effective use of performance metrics and financial results
  • Develops or revises as necessary operational policies and procedures
  • Represents Patient Services as the face of the organization
  • Innovative and motivated to continuously improve internal systems and processes
  • Works with the management teams to promote the understanding, communication and integration of the organization’s values, vision, strategies, and mission
  • Supports and participates in performance improvement efforts, including quality improvement initiatives and risk management activities
  • Implements effective tools to improve operational efficiencies and control costs
  • Leads the performance management process that measures and evaluates progress against goals for the organization
  • Works closely with the Clinical Director and Clinical Practice Manager to optimize the provision of clinical services at SHS. This includes promoting harmonious working relationships and ensuring that the services are attractive to patients, efficient, financially successful, productive, and compliant with regulations, and corporate policyAnalyzes all staff functions, develops optimized staffing patterns, provides, or arranges for necessary training, and optimizes work procedures to achieve the goals of the department
  • Directly supervises and supports the Patient Services Manage
  • Maintains lead responsibility in developing and implementing staff empowerment and team-building activitie
  • Provides all staff a strong day-to-day leadership presence and supports an open-door policy
  • Participates in regular quality and process improvement meetings
  • Identifies geographic growth opportunities and priorities
  • In conjunction with the clinical leadership team, works to enhance provider efficiency
  • Enhances health center visibility through community involvement by participating in service and professional organizations
  • Directs the development and installation of procedures and controls, to promote communication and adequate information flow, and thereby solidify management control and direction of the enterprise
  • Develops and establishes operating policies consistent with the organization’s overall policies and objectives and ensures their adequate execution. Appraises and evaluates the results of overall operations regularly and systematically, and reports these results to the COO
  • Provides operational managements, and leadership over area activities and staff to ensure daily operations are maintained according to HRSA requirements
  • Develops and guide manager/supervisor in the implementation of action plans that ensure staff handle all patient accounts according to procedures
  • Promotes continuing professional education of staff to ensure they maintain current knowledge and competence in day-to-day operations
  • Maintains corporate website and interfaces with Marketing firm on all social media and customer facing campaigns
  • Performs other duties as identified or assigned.

Direct Supervisory Responsibilities:

  • Patient Services Manager
  • Scheduling Coordinator

Experience and Skills:

Knowledge, Skills, Abilities, and Other Characteristics

  • Must have exceptional interpersonal skills and empathy towards patients, as well as have excellent communication skills, critical thinking skills, the ability to handle stressful situations, the capacity to function independently
  • Must have excellent process improvement skills
  • Knowledge of practice management components, particularly in cost constrained environments
  • Knowledge of regulatory compliance i.e., HIPAA, OSHA, CLIA, etc.
  • Ability to manage and supervise various positions and relate well to people from diverse ethnic and cultural backgrounds, as well as have a passion for working with at-risk, culturally diverse populations
  • Basic understanding of information technology and ability to organize, analyze and synthesize complex data from various sources.
  • Able to read and interpret financial statements
  • Able to adapt process improvement in accordance with organization objectives. Experience and/or good working knowledge of Six Sigma, Lead, etc. a plus.
  • Willingness to work flexible hours in order to meet the organization’s needs/demands


Education and Requirements

  • A Bachelor’s Degree is required or comparable experience
  • Master’s Degree in Business Management with emphasis on Health Care Administration, is preferred
  • Project Management experience required
  • At least 5 years of supervisory and senior management experience, required in a Federally Qualified Health Center (FQHC)
  • Thorough knowledge of the theory and practice of organizational management, required in a Federally Qualified Health Center (FQHC) setting

Spectrum Health Services requires proof of completed COVID-19 vaccination series for all new employees hired. Medical and religious exemptions will be honored consistent with EEOC regulation. 


We believe that world class care for our patients starts with world class care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. It includes a 100% employer paid medical deductible plan.  We offer comprehensive and competitive compensation, tuition reimbursement, loan forgiveness eligibility, paid time off, and Holidays.  Spectrum is actively engaged with its employees who are genuinely committed to our mission and values. Together we will sustain a world class community center dedicate to advancing health and transforming live through care, value and how we serve.

Make Your Money Where Your Heat Is

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.